Terms of Service

Day of Service

Customers are responsible for ensuring access into the yard.  Our technicians will not climb or jump fences to perform services. If we are unable to enter your yard, your service for that day will be cancelled and you will be charged for the service visit.

Lawn

Please ensure your yard is maintained and free of clutter, overgrown grass, or other obstructions that may prevent the technicians from performing their duties.  Pawfect Poop Removal is not responsible for missed pet waste if such conditions exist. 

Dogs

We love dogs! However, we will not provide service if dogs are in the yard. If pets are in the yard at arrival, and you are not home to bring them inside, we will fail the service. You will still be charged for the service visit.

Weather

Our technicians will not perform services during torrential downpour. We will try to reschedule service for the next available day. If we are unable to service you the next day, we will still charge you for service and complete the service on your next schedule service day. We understand we will have twice as much dog poop to clean up.

Guarantee

If you are not completely satisfied with that day’s scheduled service, please let us know. We will either come back to service your yard again or credit that day’s service. 

How we charge for service

We set up service with a credit card for automatic billing. Your card is set up on file securely and is charged and billed every four weeks. 

Contracts

Pawfect Poop Removal do not have contracts for a residential service. You will need to check the Terms of Service box at sign up so our technicians can enter your yard to perform services.

Holidays

We do not work on Christmas Day or Thanksgiving Day.  If your service day falls on a holiday, we will service the day before or after the holiday.

Canceling or Rescheduling Service

If service is no longer needed or you need to reschedule, please notify Pawfect Poop Removal 48 hours before your scheduled service.  If you cancel or reschedule a service less than 48 hours before the scheduled time, you may still incur charges for that service. 

Liability

Pawfect Poop Removal assumes no liabilities for damage to yards, gates, pets or properties. By initiating service, both parties agree to the above terms and responsibilities. 

Service Agreement

A service agreement will be emailed to customers before services are performed.  It will include details on services, dates, estimated window of time, estimated cost and contact information. Pawfect Poop Removal has the right to adjust schedules based on service route changes. Customers will be notified by email of any changes in service times, dates or prices.